Appeals and Grievances

Appeals and Grievances

 

Your satisfaction is important to us. If you are experiencing a problem getting the care or services you need, please contact us. We are committed to working with you to address your concerns and find a resolution. If you are not satisfied with the outcome, please review the information below to learn more about your appeal and grievance rights.

Appointing a Representative – Instructions & Form

People who want to represent a member can be appointed or authorized by the member.

A member can authorize anyone (like a relative, friend, advocate, an attorney, or a doctor) to act as his or her representative and file an appeal or grievance on his or her behalf.

A representative (or surrogate) can also be authorized by the court or act on behalf of the member in accordance with State law to file an appeal or grievance for an enrollee. A surrogate could include, but is not limited to, a court appointed guardian, an individual who has Durable Power of Attorney, or a health care proxy, or a person designated under a health care consent statute.

How to authorize a representative:

  • The member must sign, date, and complete a representative form.
  • The person acting on behalf of the member must sign, date and complete the same form. 
  • Print and complete the Appointment of Representative form. If a member is incapacitated or legally incompetent a surrogate is not required to submit an Appointment of Representative Form. The surrogate will need to give Wellcare With Meridian copies of the legal papers supporting his or her status as the member’s authorized representative. Wellcare With Meridian requires a copy of the completed and signed Appointment of Representative Form to process an appeal filed by the member’s representative. The form will be valid during the entire appeal/grievance process. The Appointment of Representative Form is valid for one year from the date indicated on the form. A member can revoke the authorization at any time.

  

  

If you have questions please, contact Member Services.